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FAQ

You need to register an account with us to ensure that you are able to view and keep track of your past, present orders made, under Order History.

To place an order, you first have to create an account. You can register by following these steps:

1. Look for the ‘User’ icon located beside the ‘Shopping Cart’ icon on the top right corner of our website.

2. Click on the ‘User’ icon and you will be redirected to our ‘Login’ page.

3. Under ‘Register New Account’, click ‘Become E-store Member’ 

4. Fill in your details. An email account is needed for the creation of a user account.

5. Password must be 8 characters minimum and consists of small letters, capital letters, alphanumeric, and symbols (e.g !, @, #, %).

6. Click on both ‘Captcha’ & ‘Terms and Conditions’ after reading through and acknowledging your agreement.

7. Click on ‘Register’ and you will be redirected to an ‘Address Book’ page.

8. Fill in all mandatory details and click on ‘Save New Address’ 

9. A new user account has been made and you can now proceed to shop with us!

  1. You will receive an auto generated $10 voucher code 
  2. Use this code to knock off your purchase 
  3. Voucher code is valid for one month and minimum purchase is $50 dollars

We have recently upgraded our website to you serve you better. Due to security precaution, your log in data was not transferred from the old website to the new site. You will have to re-register an account with us in order to proceed.

Once you have signed up, you can click on ‘My Account’ (User icon) located beside the ‘Shopping Cart’ icon at the top right corner of the home page. Here, you can edit your account information and check your member points. If you are still having issues, please feel free to contact us via email at benmart@benfoods.com.

If you have a voucher/discount code which you would like to use, please key in the code upon reaching step 3 – Overview. Key in the code under “Enter Promo Code”. Click the “→” button. 

Please note that voucher/discount codes are limited to a One-Time Usage and not applicable for sales/promotional items (unless otherwise stated).
Please ensure your orders are 100% confirmed before

inputting the voucher/discount code.

There is no minimum order value. However, we do charge delivery fees if your order falls below $100. Please refer to the delivery charges below:

What is the delivery charge?

  Order AmountDelivery charges (GST included)
 $100 and below$8
$100 and aboveFree

a)    Home/Office Delivery

  • Tuesday to Friday
    Delivery Time: 12pm-8pm
  • We do not deliver on Mondays, Public Holidays, and eve of selected Public Holidays.

We deliver to almost all of Singapore, including Sentosa. However, we do not deliver to Jurong Island, off-shore islands like Pulau Ubin, or selected high-security facilities (e.g. military bases).

If your premises require a special pass for entry, please email our BenMart Online Team at <benmart@benfoods.com>, 2 working days before delivery.

 

b)    Self-collection

Address: BenMart Collection Centre (1 Fishery Port Road, Jurong Singapore 619729)

Slot: Weekdays (12pm – 4pm)
Except for Public Holidays and eve of selected Public Holidays.

 

Yes. Please email us at benmart@benfoods.com or Whatsapp us +6597139838 within 24 hours of order placed and we will do our best to accommodate your request.

No. Due to the tight delivery schedule, we do not accept any changes on the delivery schedule.

Yes. We use your information only to process orders, to provide an enhanced and personalized shopping experience, and to inform you of special BenMart offers and discounts. We will not release your personal information to any third party unless you have granted us explicit permission to do so. Refer to our privacy policy for further details.

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