FAQ

You need to register an account with us to ensure that you are able to view and keep track of your past, present orders made, under Order History.

To place an order, you first have to create an account. You can register by following these steps:

1. Look for the 'User' icon located beside the 'Shopping Cart' icon on the top right corner of our website.

2. Click on the ‘User’ icon and you will be redirected to our 'Login' page.

3. Under 'Register New Account', click 'Become E-store Member' 

4. Fill in your details. An email account is needed for the creation of a user account.

5. Password must be 8 characters minimum and consists of small letters, capital letters, alphanumeric, and symbols (e.g !, @, #, %).

6. Click on both 'Captcha' & 'Terms and Conditions' after reading through and acknowledging your agreement.

7. Click on 'Register' and you will be redirected to an 'Address Book' page.

8. Fill in all mandatory details and click on 'Save New Address' 

9. A new user account has been made and you can now proceed to shop with us!

We have recently upgraded our website to you serve you better. Due to security precaution, your log in data was not transferred from the old website to the new site. You will have to re-register an account with us in order to proceed.

1. Click on the user icon on the top right corner of our webstore and you will be brought to our login page.
2. Click on the “Wholesale/Groupbuy Login” tab.
3. Click on “Become Member”

Once you have signed up, you can click on ‘My Account’ (User icon) located beside the 'Shopping Cart' icon at the top right corner of the home page. Here, you can edit your account information and check your member points. If you are still having issues, please feel free to contact us via email at benmart@benfoods.com.

1. Look for the 'User' icon located beside the 'Shopping Cart' icon on the top right corner of our website.

2. Click on the ‘User’ icon and you will be redirected to our 'Login' page.

3. Fill in your email address and password then click ‘Login’

4. Select all the products that you want, choose the quantity and click ‘Add to cart’. You may also adjust the quantity of each product.

5. To remove products from your shopping cart, click on the trashbin icon to delete the products from your cart.

6. After selecting all the items that you want, go to the shopping basket icon to in the upper right corner and click ‘Checkout’

7. Once you have checked that the items and amount are correct, click “Proceed To Checkout”

8. Select your Delivery Address, Delivery Date & Time, and Mode of Payment, then click ‘Next: Review’

9. On the next page, click ‘Place Order’ and you are all finished!

10. You will receive an order confirmation shortly via your registered email.

11. You can also check your Order History to ensure that your order has been processed.

If you have a voucher/discount code which you would like to use, please key in the code upon reaching step 3 -Overview and click “apply coupon”.

Please note that voucher/discount codes are limited to a One-Time Usage and not applicable for sales/promotional items (unless otherwise stated).
Please ensure your orders are 100% confirmed before inputting the voucher/discount code.


There is no minimum order value. However, we do charge delivery fees if your order falls below $100. Please refer to the delivery charges below:

What is the delivery charge?

  Order Amount Delivery charges (GST included)
 $100 and below $7
$100 and above Free

 

a)    Home/Office Delivery

  • Tuesday to Saturday
    Delivery Time: 10am-6pm
  • We do not deliver on Mondays, Public Holidays, and eve of selected Public Holidays.

 

We deliver to almost all of Singapore, including Sentosa. However, we do not deliver to Jurong Island, off-shore islands like Pulau Ubin, or selected high-security facilities (e.g. military bases).

If your premises require a special pass for entry, please email our BenMart Online Team at <benmart@benfoods.com>, 2 working days before delivery.

 

b)    Self-collection

Address: BenMart Collection Centre (1 Fishery Port Road, Jurong Singapore 619729)

Slot: Weekdays (10am - 4pm) or Saturdays (10am-12noon)
Except for Public Holidays and eve of selected Public Holidays.
​​​​​

Please note that we do not accept cash on delivery.
Payments can be made via:

  1. PAYNOW

    Please note: for payments made through PayNow, orders will be processsed the next working day.

or

2. PAYPAL (PayPal membership not required)
VISAMASTERCARD / AMEX

 

2a) Log in to your PayPal account/create a new PayPal account to make payment.

2b) Pay with credit or debit card without having to own a PayPal account.

- Click on the "Pay with Credit or Debit Card" button.- It will bring you to a page where you have to key in your card and contact details. Click "Pay Now" button to proceed.

First login to your BenMart Account: And you will be brought to a page that says My Profile. On the left side under my account, click on Order History to preview the orders you have made.

You will then be directed to your Order History page. To review which order you would like to make the payment to, click on the POC order.
And you can then review every items in your order and your preferred delivery date is correct before clicking on ‘Make Payment’ (for payment method through PayPal).

If your payment method is through PayNow, click on the ‘Submit Transaction Detail’. The page will bring you to the QR code where you can make your payment through PayNow.

 

 

Unfortunately at this time, we do not allow any amendment in the order or a change in payment method from PayNow to PayPal. Do place a new order for such cases.
If you made payment through PayPal and want to pay using PayNow, do send us an email benmart@benfoods.com and we will send you the QR code. 
For a different delivery or collection date, do send us an email us at benmart@benfoods.com after you make your payment, and we will do our best to schedule the date accordingly.  

Login to your account and click on ‘Order History’ to view your orders.

Yes. Please email us at benmart@benfoods.com within 24 hours of order placed and we will do our best to accommodate your request.

No.
To change: you have to cancel and place a new order again. (This is to ensure that order processing is done accurately.)

To add item: you may place a new order (2 days before your delivery schedule). Put "self collection" as the shipping option to avoid the delivery charges, and include a note under the Remarks To Administrator that you would want to add these item to be delivered with your first order - (POC20000xxxx) or invoice - (INVC20000xxxx).
Do send us an email at benmart@benfoods.com so we can confirm your request. 

If you are not at home when your delivery arrives, our driver will try to reach you by phone. If they are unable to reach you, they will leave a slip letting you know what time they arrived, and asking you to contact the number provided on the slip. 

NOTE: If you do miss a delivery, we cannot guarantee that the driver will be able to return with your order on the same day.

No. Due to the tight delivery schedule, we do not accept any changes on the delivery schedule.

Yes, your family or representative may receive your items on your behalf. He or she must sign the delivery form on your behalf.

For verification purposes, the family member must present the order reference number before receiving the goods from our delivery personnel.

All chilled, frozen and ambient items will be packed separately.

Please store immediately upon receipt of your goods into their respective temperature conditions to maintain their freshness.

We are sorry to hear that you have encountered the issue above. You can request for an exchange/refund by sending an email to benmart@benfoods.com within 3 working days. 

Note: Sales & clearance items are non-exchangeable.

You will see our best offers on our homepage. Click on them to find out more about the great deals or click the “Promotion” tab.

Please keep a look out for updates on the “News” tab.
Special promotion will also be featured on this page.

Yes. We use your information only to process orders, to provide an enhanced and personalized shopping experience, and to inform you of special BenMart offers and discounts. We will not release your personal information to any third party unless you have granted us explicit permission to do so. Refer to our privacy policy for further details.

Please drop us an email to benmart@benfoods.com. It will usually take 3 working days for our customer service personnel to reply to your queries. Thank you for your patience.